Facilities Manager - Shopping Centre: Cwmbran

  • Job Reference: DC889842
  • Date Posted: 20 May 2024
  • Recruiter: Beach Baker
  • Location: Cwmbran
  • Salary: £35,000 to £38,000
  • Sector: Facilities Management, Business Support
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Dinusha Mohottige

Job Description

Client-Side Assistant Centre Manager


Beach Baker is delighted to be partnering with London & Cambridge Properties (LCP), part of M Core', as their retained recruitment consultants in the appointment of an Assistant Centre Manager for the iconic Cwmbran Centre. This exciting role is a rare opportunity to work with an industry leading Centre Manager looking to develop the right candidate to step into his shoes as the next Centre Manager for one of the biggest Shopping Centres in Wales.

About LCP
LCP, part of M Core', are a leading privately owned investment and property management company, established in 1987, operating in key locations throughout Europe including the UK, Germany and Poland. Principle activities include the acquisition and management of commercial properties along with the provision of associated services.

The Group are proud owner of the Cwmbran Centre, Wales' largest shopping centre, and home to some of the most famous High Street shops in the UK.

Cwmbran Centre has 180 retail units over 740,000 sq ft, including a 48,000 sq ft Primark, and is anchored by a 100,000 sq ft Asda. Other leading brands include JD Sports, River Island, Superdrug, New Look and Deichmann and there are 3,000 free car parking spaces and a dedicated bus station.

About the team
You'll be working alongside an experienced team of property professionals ranging from the Asset Manager, Operations Manager, Finance Manager and a number of supervisors and customer service team.

Most notably you'll be working alongside an Award winning Shopping Centre Manager with over 20 year's of experience. Having won the most prestigious national accolade of Large Centre Manager of the Year, you'll be able to gain valuable knowledge from an industry leading professional.

What You'll Do
The successful candidate will be someone who enjoys making a real impact in their community. You'll be the right hand to the Centre Manager, ensuring the town centre thrives with top-notch customer service, profitability, and a safe environment. You'll manage budgets, champion health and safety, liaise with everyone from customers to vendors, and spearhead customer service projects. It's a chance to wear many hats and make a lasting difference!

  • Foster a Collaborative Culture: Build strong relationships across the team, support colleagues, and contribute to a unified effort in achieving the Centre's business goals.
  • Maintain Strategic Relationships: Manage key stakeholder relationships with internal and external organizations, including staff, accountants, consultants, and relevant partners.
  • Drive Customer Satisfaction: Collaborate with the management team to develop and manage effective customer service initiatives that meet the Centre's needs and ensure a positive customer experience.
  • Ensure Audit Readiness: Oversee all record-keeping systems and ensure they meet audit standards. This includes tenant lease compliance and maintaining all necessary documentation.
  • Champion Sustainability: Proactively develop and manage the client's Sustainability Action Plan, promoting eco-friendly practices and working with the Centre Manager on sustainable energy initiatives.
  • Enhance the Centre's Value: Support on-site management with value-enhancing initiatives, collaborate with clients on property improvements, and manage tenant liaison to foster a positive tenant experience.
  • Drive Growth and Engagement: Assist with marketing strategy implementation, coordinate promotional activities that comply with safety regulations, and analyse footfall data to inform client meetings.

What you'll bring to the table:

  • Proven Experience: At least 3 years of experience in customer service management or a similar service-oriented role.
  • Team Leadership: A track record of supporting and motivating teams, fostering a positive and ethical work environment.
  • Analytical Skills: The ability to analyse data, identify problems, and develop solutions.
  • Compliance Expertise: A strong understanding of relevant legislation and statutory requirements for property management.
  • Learning Agility: A willingness to learn and apply the principles of centre management (on-site training provided).
  • Financial Acumen: Experience with budget management and ensuring compliance with regulations and procedures.
  • Marketing Savvy: An understanding of marketing and business plans for shopping centres.
  • Tech-Savvy: Proficiency in using common software like Word, Excel, and databases.

Bonus points if you have:

  • Experience in retail or property management.
  • Excellent communication and interpersonal skills.
  • A passion for customer service and exceeding expectations.
  • The ability to work independently and manage multiple priorities.

The package and benefits
Competitive salary depending on experience, 27 days annual leave, pension, life assurance, discretionary bonus and free parking.

How to apply

If you're looking to step up your career and learn from an industry leader to train and develop into becoming the next Centre Manager of an iconic shopping centre, then apply today!

All third party and direct applications will be forwarded to Beach Baker Property Recruitment for review.