Estates Support Manager & Service Charge Analyst

  • Job Reference: MS/EstatesSupport
  • Date Posted: 1 May 2024
  • Recruiter: Beach Baker
  • Location: Hampshire
  • Salary: £30,000 to £35,000
  • Bonus/Benefits: car allowance + pension
  • Sector: General Practice
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Marie Skuce

Job Description

Estates Support Manager & Service Charge Analyst

Hampshire

£30k - £35k plus car allowance

Beach Baker is delighted to be working with a client-side company who are seeking an Estates Support Manager, this would be someone who can handle a variety of tasks related to estate management, service charge analysis, and administrative support.

My client is seeking a candidate with an attitude to learn, have an interest in the property space, be customer focused and has the desire to make processes better and more efficient.

This is a great chance to join a company that is looking to train and develop the right candidate, you do not need to tick all the boxes below, so if you think this role would be right for you, please apply.

Here is an overview of the types of things you will be getting involved in:

Provide High-Quality Service: Ensure a customer-oriented approach is maintained in providing services to both commercial and residential tenants.

  • Maximize Profit Potential: Optimise service charge cost recovery to maximise the profit potential of each estate.
  • Manage Service Charge Budget and Reconciliation: Oversee the collection, production, and distribution of service charge budget and reconciliation data. Prepare and issue reports to tenants, including drafting and reviewing annual service charge booklets.
  • Handle Service Charge Queries: Serve as the initial point of contact for internal and external inquiries related to service charges.
  • Manage Floor Area Data and Apportionments: Oversee all floor area data and service charge apportionments.
  • Coordinate Meetings: Schedule and coordinate interdepartmental meetings, tenant meetings, and meetings with contractors.
  • Handle Correspondence: Undertake mail merges and bulk emails to tenants. Produce and distribute documents and emails for the Estates Team as requested.
  • Compile and Report Data: Assist in compiling Estates data for internal reporting requests, Board reports, and management of team KPIs. Prepare activity reports and provide statistical data as needed.
  • Manage Lease Documents: Track and manage engrossed lease documents for signing by Directors. Coordinate with solicitors as necessary.
  • Update Property Schedules: Assist with updating vacant property schedules, Live Tracker, and other Estates property schedules.
  • Database Management: Update and maintain the NetSuite database, inventory, and filing systems, either electronically or manually, including archive filing.
  • Produce Property Particulars: Liaise with Estates Managers to produce vacant property particulars and maintain/upload them onto the company website.
  • Manage Purchase Orders: Raise and manage purchase orders and handle related queries internally and externally.
  • Handle Invoice Queries: Assist with invoice queries for external suppliers, utilities, and from the internal Finance team.
  • Integrate Financial Data: Integrate financial data such as purchase order numbers, quotations, and invoices with PPM/Reactive repairs spreadsheet.
  • This role requires someone with strong organisational, communication, and analytical skills, as well as the ability to multitask and prioritise effectively. They should also have proficiency in database management and financial analysis.

If you would like to find out more, please get in contact - Marie Skuce marie@beachbaker.co.uk 07717 829940 or connect with me on LinkedIn and message me there