Property Management Assistant

  • Job Reference: NR/886468
  • Date Posted: 4 July 2017
  • Recruiter: Beach Baker Property Recruitment
  • Location: London
  • Salary: £22,000 to £24,000
  • Bonus/Benefits: Benefits
  • Sector: Business Services
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Beach Baker Property Recruitment is pleased to be working with a leading UK private property company to recruit a Property Management Assistant in its London Bridge office. This is a full time permanent role working 9:00-17:30 Monday to Friday.

The company is a well renowned brand in the UK residential property sector with a portfolio of over 3500 rental property assets. The Property Management Assistant will primarily support two Property Managers with administration duties, and be a primary point of contact for customers, contractors and other departments within the business.

Duties of the role will include:

  • To proactively manage and handle all direct customer contact/correspondence in a timely and professional manner to resolve enquiries whilst providing excellent customer service.
  • Manage internal and external post and emails on a daily basis, only passing on to PM's if necessary.
  • Produce all correspondence including letters, emails, mail merges, reports and presentations in a timely and professional manner.
  • Scan, save and maintain documents and photographs onto electronic filing system.
  • Coordinate property inspections for Property Managers, Surveyors, insurers etc.
  • Compile and record property inspection reports.
  • Pursue and obtain estimates from contractors in a timely fashion ensuring that tenants are kept fully updated.
  • Arrange appointments and liaise with tenants, contractors, professionals etc.
  • Obtain and record all necessary compliance reports, to include Asbestos reports, EPC's etc.
  • Liaise with letting agents regarding new tenancies, ensuring keys in place, gas certificate supplied, works completed.
  • Deal with check out reports, deposit releases and management of tenants during this process.
  • Support property and asset management team with insurance claim management.
  • Prepare and issue all standard job authorisation forms.
  • Update and maintain property and health & safety databases.
  • Produce and support the compiling of all necessary documentation for pre-contract enquiries.
  • Undertake regular customer satisfaction surveys.

The ideal candidate for this role will have a strong background in administration and customer service, ideally with some property experience. Candidates should also have excellent communication skills and have a good working knowledge of MS Office applications including Word, Excel and Outlook.